See what members experience across your provider network — independently.
Post-visit WhatsApp and SMS surveys, collected on your behalf — a standardised, comparable experience score for every provider, in real time.
Talk to our team
You fund the care. You can't see it.
Three blind spots every insurer carries across its provider network.
Provider self-reporting is biased
The only quality data you get is what providers choose to send you. It's self-scored, inconsistent between sites, and impossible to verify independently.
Claims data lags — and carries no experience signal
Claims tell you what was billed, weeks later. They say nothing about whether the member was actually looked after in the room.
You hear about bad providers too late
A member complains about a provider you had no prior signal on. By then the experience is over — and they may already be leaving.
From self-reported to independently verified
Collected on your behalf, comparable across every provider.
Stop trusting quality data the provider scored themselves
Today the only signal you get on a provider is the one they choose to send you. Members are surveyed directly after each visit — white-labelled as your brand, over WhatsApp and SMS. The experience data comes to you, not through the provider.
See every provider on the same scale
You can compare providers on cost. On experience, you have nothing to compare. One standardised experience score sits on every provider and location, updated in real time — so the network becomes something you can actually rank, benchmark, and act on.
Catch a failing provider before the member churns, not after
Most insurers learn about a bad provider through a formal complaint or a lost member. Low scores and negative sentiment are flagged within 24 hours — per provider — and routed to your network team, so you intervene while it still matters.
Contracted providers under one standard (Croatia Osiguranje)
To flag a failing provider — not weeks
Members surveyed on the platform
What our customers say
Results from insurers and healthcare networks across Europe.
“We've drastically reduced manual calls and long wait times. The feedback we collect now clearly shows us what to improve.”
“Partnering with InsiderCX has led to significant improvements in our patient experience and operational efficiency.”
“The amount of patient feedback we are now receiving through InsiderCX is 10× what we were seeing using the old process.”
Domande frequenti
Se avete una domanda che non trova risposta nelle FAQ, non esitate a contattarci.
How do you collect feedback without the provider filtering it?+
Can you cover our whole contracted network, not just a few sites?+
How is this different from the claims data we already have?+
Won't providers resist being monitored by the insurer?+
Is this GDPR compliant, and how is member consent handled?+
What does it take to get running?+
Can we start with part of the network first?+
Can I talk to a real person?+
See it on your own network
Start with a proof-of-concept across a sample of your providers. See the experience data come in — per provider, in real time — before you commit to anything.
