Meet your AI patient experience team

They run your quality efforts, grow your reviews and help you resolve complaints.

Prova gratis
TRUSTED BY TOP PRIVATE PROVIDERS
Verica Camber, Croatia Insurance

Verica Camber

Croazia Osiguranje
“We’ve drastically cut down on manual calls. The feedback we now collect gives us a clear direction on what to improve.”
Verica Camber, Croatia Insurance

Ljiljana Zaksek

Apolonija
“Thanks to automated feedback collection, we can continuously improve our services and provide better care.”
Verica Camber, Croatia Insurance

Mark Norfolk

BUPA Dermatology
“The amount of patient feedback we now receive through InsiderCX is ten times what we saw with the old process.”
Verica Camber, Croatia Insurance

Prof. Sanja Sibincic

Pronatale
“Implementing InsiderCX in our quality process was a great decision.”

Your future coworkers have handled 5,000,000+ jobs, saving clinics over 80,000 work hours

Meet your AI Coworkers

Sara, quality AI coworker

Sara

Quality

Listens to every patient and shows what to fix

Jobs
Patient feedback
Analysis
Recommendations
SC
BR
CA
+2
5 specialized agents
Sara, quality AI coworker

Max

Recensioni

Gets 5-star reviews, writes replies, tracks competitors

Jobs
Review Generation
Review replies
Monitoraggio della concorrenza
SC
BR
CA
+2
5 specialized agents
Sara, quality AI coworker

Mira

Complaints

Catches issues early and closes them faster

Jobs
Real-time Alerts
Complaints handling
Response suggestions
SC
BR
CA
+2
5 specialized agents

Sara turns every visit into a quality improvement

  • Sends surveys automatically after every visit
  • Analyzes every response and flags urgent issues
  • Delivers weekly reports with specific fixes
How likely are you to recommend us?
0
1
2
3
4
5
6
7
8
9
10
I didn’t wait for long but the doctor was quite rude and didn’t fully explain what’s going on with me”
131responses collected today
92comments analyzed today
Issue flagged37 patients mentioned doctor communication in Milano
AnalysisWait times normal. 3 low-performing locations, 5 doctors below average
RecommendationCheck communication and discharge workflow for Dr. Verdi
How likely are you to recommend us?
0
1
2
3
4
5
6
7
8
9
10
I didn’t wait for long but the doctor was quite rude and didn’t fully explain what’s going on”
392comments analyzed today
Issue flagged37 patients mentioned doctor communication
AnalysisWait times normal. 3 low-performing locations
RecommendationCheck communication and discharge workflow

Max runs your online reputation and keeps you ahead

  • Sends review requests to patients after every visit
  • Writes and posts replies to every review, within minutes
  • Monitors competitor ratings and alerts you when they change
GR
Giulia R.
18 minutes ago
Google review
Dr. Rossi explained everything clearly and the checkup was quick. Really happy.
Dr. RossicheckupMilano Centro
MMax’s reply
Thank you, Giulia. We’ll pass this on to Dr. Rossi — he’ll be glad to hear it. See you at your next checkup.
Posted to Google · 4 min
Competitor watch
You4.8
Clinica Navigli4.6
Studio Bianchi4.3
GR
Giulia R.18 minutes ago
Google
Dr. Rossi explained everything clearly and the checkup was quick. Really happy.
MMax’s reply
Thank you, Giulia. We’ll pass this on to Dr. Rossi — he’ll be glad to hear it. See you at your next checkup.
Posted to Google · 4 min
Competitor watch
You4.8
Clinica Navigli4.6
Studio Bianchi4.3

Mira catches every issue early and helps you resolve it faster

  • Detects issues from patient feedback and alerts your team instantly
  • Creates a case for every issue and tracks it until it's closed
  • Suggests a response based on the issue, context, and best practices
MM
Marco Moretti36 minutes ago
Post-visit survey
“Waited almost 2 hours. No one explained the delay.”
Issue detected — team notified
Case #4931Open
IssueLong wait, no communication
MMira’s draft reply
Dear Marco, we apologize for the long wait. This falls below our standard. We’d like to invite you back for a priority appointment.
Approve and sendEdit first
MM
Marco Moretti36 minutes ago
Post-visit survey
“Waited almost 2 hours. No one explained the delay.”
Issue detected — team notified
Case #4931Open
IssueLong wait, no communication
MMira’s draft reply
Dear Marco, we apologize for the long wait. This falls below our standard. We’d like to invite you back for a priority appointment.
Approve and sendEdit first

What you’re missing

Unhappy patients leave without telling

Bad experiences go unresolved for weeks

Competitors outrank you on Google

Your team wastes hours on manual follow-ups

What they handle

Every patient surveyed automatically

Complaints caught and resolved

5-star reviews collected and replied to

Quality reports and action plans delivered daily

Domande frequenti

Come si integra con i nostri sistemi esistenti?

Il team di InsiderCX si occupa dell'aspetto tecnico, dell'integrazione con il vostro software attuale e con gli strumenti che la vostra clinica sta già utilizzando, rendendo il processo di implementazione senza soluzione di continuità e senza problemi per voi.

How do patients receive the surveys?

Surveys go out over WhatsApp and SMS, on the channels patients already use every day. That is why response rates are far higher than with paper forms or email.

Do the AI coworkers send anything without our approval?

No. Review replies and complaint responses are drafted for you and wait for approval — you can send as drafted or edit first. You decide which workflows run automatically and which need a human.

Can we run it across multiple locations?

Yes. Every metric can be viewed per location, department or clinician, and compared side by side — so you can see which site is pulling the average up and which one needs attention.

Is patient data handled in line with GDPR?

Yes. InsiderCX is GDPR compliant and built for healthcare data from the start. Our information security policy is available on request.

Hire your AI coworkers today

Start a free pilot and see Sara, Max, and Mira work for your clinic.

Prova gratis